{"id":3077,"date":"2021-01-27T18:51:18","date_gmt":"2021-01-27T17:51:18","guid":{"rendered":"https:\/\/www.cituro.com\/help\/?page_id=3077"},"modified":"2021-11-25T14:28:33","modified_gmt":"2021-11-25T13:28:33","slug":"bei-gruppenleistungen","status":"publish","type":"page","link":"https:\/\/www.cituro.com\/help\/faq\/problembehandlung-verfuegbarkeit\/bei-gruppenleistungen","title":{"rendered":"Problembehandlung bei Gruppenleistungen"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; specialty=&#8220;on&#8220; module_class=&#8220; et_pb_specialty_fullwidth&#8220; _builder_version=&#8220;3.22&#8243; inner_width=&#8220;89%&#8220; inner_width_tablet=&#8220;80%&#8220; inner_width_phone=&#8220;&#8220; inner_width_last_edited=&#8220;on|desktop&#8220; inner_max_width=&#8220;89%&#8220; inner_max_width_tablet=&#8220;80%&#8220; inner_max_width_phone=&#8220;&#8220; inner_max_width_last_edited=&#8220;on|desktop&#8220; make_fullwidth=&#8220;on&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;1_4&#8243; _builder_version=&#8220;3.25&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_sidebar area=&#8220;sidebar-1&#8243; disabled_on=&#8220;on|on|off&#8220; _builder_version=&#8220;3.29.3&#8243; custom_padding=&#8220;50px|||&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_sidebar][\/et_pb_column][et_pb_column type=&#8220;3_4&#8243; specialty_columns=&#8220;3&#8243; _builder_version=&#8220;3.25&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_row_inner admin_label=&#8220;Zeile&#8220; _builder_version=&#8220;3.25&#8243; global_colors_info=&#8220;{}&#8220;][et_pb_column_inner saved_specialty_column_type=&#8220;3_4&#8243; _builder_version=&#8220;3.25&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_text admin_label=&#8220;Gruppenleistungen&#8220; _builder_version=&#8220;3.29.3&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h1>Problembehandlung &#8211; Verf\u00fcgbarkeit von Gruppenterminen<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;3.29.3&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p>\u00dcberpr\u00fcfen Sie Ihre Konfiguration in folgender Reihenfolge:<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;3.29.3&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<ol>\n<li><a href=\"#termine\">Termine \u00fcberpr\u00fcfen<\/a><\/li>\n<li><a href=\"#mitarbeiter\">Konfiguration der Mitarbeiter<\/a><\/li>\n<li><a href=\"#leistung\">Konfiguration der Leistungen<\/a><\/li>\n<li><a href=\"#allgemein\">Allgemeine Buchungseinstellungen<\/a><\/li>\n<\/ol>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;3.29.3&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p class=\"notice blue\"><strong>Hinweis:<\/strong><br \/>Ihre Konfiguration muss aufeinander abgestimmt sein und darf nicht widerspr\u00fcchlich sein.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=&#8220;Zeile&#8220; _builder_version=&#8220;3.25&#8243; global_colors_info=&#8220;{}&#8220;][et_pb_column_inner saved_specialty_column_type=&#8220;3_4&#8243; _builder_version=&#8220;3.25&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_divider color=&#8220;#555555&#8243; _builder_version=&#8220;3.5.1&#8243; global_colors_info=&#8220;{}&#8220;][\/et_pb_divider][et_pb_text admin_label=&#8220;Termine \u00fcberpr\u00fcfen&#8220; _builder_version=&#8220;3.29.3&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h2 class=\"text-content-heading\" id=\"termine\">1. Termine \u00fcberpr\u00fcfen<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;3.29.3&#8243; global_colors_info=&#8220;{}&#8220;]<strong>Navigation<\/strong>: <strong>Men\u00fc<\/strong> \u2192 <strong>Gruppenleistungen<\/strong>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.13.0&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p>\u00dcberpr\u00fcfen Sie:<\/p>\n<ul>\n<li>Ob Sie zu Ihrer Gruppenleistung Termine angelegt haben. Wenn nicht, klicken Sie unter der Gruppenleistung auf <strong>Termin hinzuf\u00fcgen<\/strong>.<\/li>\n<li>Ob die Termine in der Zukunft liegen und es keinen Konflikt mit Ihrem Buchungshorizont oder der Vorlaufzeit von Terminen gibt.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.cituro.com\/help\/leistungen-anlegen\/gruppenleistungen\/\">Anleitung Gruppenleistungen<\/a>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=&#8220;Zeile&#8220; _builder_version=&#8220;3.25&#8243; global_colors_info=&#8220;{}&#8220;][et_pb_column_inner saved_specialty_column_type=&#8220;3_4&#8243; _builder_version=&#8220;3.25&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_divider color=&#8220;#555555&#8243; _builder_version=&#8220;3.5.1&#8243; global_colors_info=&#8220;{}&#8220;][\/et_pb_divider][et_pb_text admin_label=&#8220;Konfiguration der Mitarbeiter&#8220; _builder_version=&#8220;3.29.3&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h2 class=\"text-content-heading\" id=\"mitarbeiter\">2. Konfiguration der Mitarbeiter<\/h2>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8220;Navigation&#8220; _builder_version=&#8220;3.29.3&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p><strong>Navigation<\/strong>: <strong>Men\u00fc<\/strong> \u2192 <strong>Mitarbeiter<\/strong> \u2192 <strong>Mitarbeiter bearbeiten<\/strong> \u2192 <strong>Tab Buchung<\/strong>[\/et_pb_text][et_pb_text admin_label=&#8220;Tab Buchung&#8220; _builder_version=&#8220;3.29.3&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p>\u00dcberpr\u00fcfen Sie, ob der Mitarbeiter online buchbar ist.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=&#8220;Zeile&#8220; _builder_version=&#8220;3.25&#8243; global_colors_info=&#8220;{}&#8220;][et_pb_column_inner saved_specialty_column_type=&#8220;3_4&#8243; _builder_version=&#8220;3.25&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_divider color=&#8220;#555555&#8243; _builder_version=&#8220;3.5.1&#8243; global_colors_info=&#8220;{}&#8220;][\/et_pb_divider][et_pb_text admin_label=&#8220;Konfiguration der Leistungen&#8220; _builder_version=&#8220;3.29.3&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h2 class=\"text-content-heading\" id=\"leistung\">3. Konfiguration der Leistungen<\/h2>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8220;Navigation&#8220; _builder_version=&#8220;3.29.3&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p><strong>Navigation<\/strong>: <strong>Men\u00fc<\/strong> \u2192 <strong>Gruppenleistung<\/strong> \u2192 <strong>Gruppenleistung bearbeiten<\/strong> \u2192 <strong>Tab Buchung<\/strong>[\/et_pb_text][et_pb_text admin_label=&#8220;Tab Buchung&#8220; _builder_version=&#8220;3.29.3&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p>\u00dcberpr\u00fcfen Sie:<\/p>\n<ul>\n<li>Ob die Leistung online buchbar ist.<\/li>\n<li>Die Anmeldefrist nicht bereits \u00fcberschritten wurde, falls angegeben.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=&#8220;Zeile&#8220; _builder_version=&#8220;3.25&#8243; global_colors_info=&#8220;{}&#8220;][et_pb_column_inner saved_specialty_column_type=&#8220;3_4&#8243; _builder_version=&#8220;3.25&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_divider color=&#8220;#555555&#8243; _builder_version=&#8220;3.5.1&#8243; global_colors_info=&#8220;{}&#8220;][\/et_pb_divider][et_pb_text admin_label=&#8220;Allgemeine Buchungseinstellungen&#8220; _builder_version=&#8220;3.29.3&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h2 class=\"text-content-heading\" id=\"allgemein\">4. Allgemeine Buchungseinstellungen<\/h2>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8220;Navigation&#8220; _builder_version=&#8220;3.29.3&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p><strong>Navigation<\/strong>: <strong>Men\u00fc<\/strong> \u2192 <strong>Onlinebuchung<\/strong>[\/et_pb_text][et_pb_text admin_label=&#8220;Text&#8220; _builder_version=&#8220;3.29.3&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p>\u00dcberpr\u00fcfen Sie:<\/p>\n<ul>\n<li>den Buchungshorizont, ob der Termin nicht zu weit in der Zukunft liegt.<\/li>\n<li>den Buchungszeitraum, ob der Termin im Buchungszeitraum liegt, falls angegeben.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;3.29.3&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p class=\"notice blue\"><strong>Hinweis:<\/strong><br \/>Alle Buchungseinstellungen m\u00fcssen aufeinander abgestimmt sein und d\u00fcrfen nicht widerspr\u00fcchlich sein.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=&#8220;3.25&#8243; global_module=&#8220;491&#8243; global_colors_info=&#8220;{}&#8220;][et_pb_column_inner _builder_version=&#8220;3.25&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_divider color=&#8220;#555555&#8243; divider_position=&#8220;center&#8220; _builder_version=&#8220;4.12.1&#8243; global_colors_info=&#8220;{}&#8220;][\/et_pb_divider][et_pb_text _builder_version=&#8220;4.12.1&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h2 style=\"text-align: center;\">Klingt kompliziert? Wir helfen gerne!<\/h2>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=&#8220;1_2,1_2&#8243; _builder_version=&#8220;3.25&#8243; global_module=&#8220;487&#8243; saved_tabs=&#8220;all&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column_inner type=&#8220;1_2&#8243; _builder_version=&#8220;3.25&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_blurb title=&#8220;Termin vereinbaren&#8220; url_new_window=&#8220;on&#8220; use_icon=&#8220;on&#8220; font_icon=&#8220;&#xe023;||divi||400&#8243; icon_color=&#8220;#555555&#8243; module_id=&#8220;make-appointment-element&#8220; _builder_version=&#8220;4.13.0&#8243; header_level=&#8220;h3&#8243; text_orientation=&#8220;center&#8220; custom_padding=&#8220;10px|10px|10px|10px&#8220; animation_style=&#8220;zoom&#8220; link_option_url_new_window=&#8220;on&#8220; custom_css_main_element=&#8220;cursor:pointer;&#8220; box_shadow_style=&#8220;preset1&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p style=\"text-align: center;\">Wir zeigen Ihnen live was cituro alles kann.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8220;E-Mail&#8220; use_icon=&#8220;on&#8220; font_icon=&#8220;&#xe010;||divi||400&#8243; icon_color=&#8220;#555555&#8243; _builder_version=&#8220;4.13.0&#8243; header_level=&#8220;h3&#8243; text_orientation=&#8220;center&#8220; custom_padding=&#8220;10px|10px|10px|10px&#8220; animation_style=&#8220;zoom&#8220; box_shadow_style=&#8220;preset1&#8243; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p style=\"text-align: center;\">Schreiben Sie uns eine E-Mail<br \/>\n<a href=\"mailto:support@cituro.com\">support@cituro.com<\/a><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column_inner][et_pb_column_inner type=&#8220;1_2&#8243; _builder_version=&#8220;3.25&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_blurb title=&#8220;Live Chat&#8220; use_icon=&#8220;on&#8220; font_icon=&#8220;&#x77;||divi||400&#8243; 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